Unconditional Bontrager Guarantee
If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride.
This guarantee includes Bontrager aftermarket components, clothing and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.
Crash Replacement Guarantee
With our Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. Simply contact us or your local retailer with the crashed helmet, original sales receipt, details of the incident and a return address for your replacement.
Bontrager Warranty
Bontrager, stand behind their products and want you to be confident in your purchase. That's why they offer a limited warranty that covers defects in workmanship and materials for Bontrager and Trek branded products.
Warranty covers only Bontrager and Trek products. Any products not explicitly outlined here are omitted.
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2 years |
Brakes, baskets, computers, mudguards, handlebars, kickstands, locks, pumps, rear racks, repair stands, rigid forks, saddles, seatposts, stems, tools, water bottle cages, wheels |
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1 year |
Clothing, bags, bar tape, gloves, grips, helmets, lights (excluding bulbs and batteries), rims, shoes, tyres and tubes |
Warranty does not cover:
• Normal wear and tear
• Improper installation or assembly
• Improper follow-up maintenance
• Damage or failure due to accident, misuse, abuse or neglect
• Labour charges for part replacement
This warranty is void in its entirety by any modification of the warranted product. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. This warranty applies only to products purchased through an authorised dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim under this warranty must be made through an authorised dealer or distributor. Proof of purchase is required. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by product and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights.