Fatbirds Don't Fly

Pedal Revolution lives and breathes bikes and cycling accessories. We've been in business for 20 years - 9 of which have been online - and have built a reputation for the best brands, excellent prices, fantastic cycling knowledge and great customer service.

Over the last 7 years we've developed an addiction to all things Titanium and work with companies such as Van Nicholas, Kinesis, J Guillem and Lynskey. We understand that we’re now Europe's biggest dealer in Titanium road bikes – and have between 15 and 20 bikes built up for customers to test at any one time.   

We help customers build bikes from frame. We provide a full fitting service and work with customers to specify all the required items for their new bike - frame type and size, groupset, crank length, cassette size, stem size, bar width - and so on, so that they get the perfect bike for them.

We offer a highly secure shopping environment (via sagepay) and next day delivery service on all orders over £20 across the UK (mainland). We also deliver around the world. So, happy shopping! If you've any queries or questions please call us on 01553 97 00 97 and all comments are gratefully received through info@pedalrevolution.co.uk

26 Nelson Business ParkBergen Way North Lynn Industrial Estate PE30 2DE

BLACK FRIDAY COUPON DEALS

Buy Online | Pedal Revolution Privacy Policy & Cookies

At Pedal Revolution, we value your privacy. This privacy policy explains how Pedal Revolution (including Fatbirds Titanium and tourdebroads.com) will store and use information relating to you.

Whether you are shopping online with us, just browsing our website, making an an enquiry or a purchase at any of our Pedal Revolution stores, we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018).

If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to email us at dpo@pedalrevolution.co.uk.


What personal data we collect and why we collect it

We collect information about you for 3 reasons: firstly, to process your order, secondly to provide you with the best service possible, and thirdly, make you aware of events and in store promotions that may be of interest to you via a subscription newsletter service (we will only do this if you have knowingly and unambiguously informed us that you would like to receive these communications).

Online orders through store.pedalrevolution.co.uk

What We May Collect

When ordering from our online store we require the following:

  • Name, address and contact details
  • Payment details

Once an order has been placed with us we will store the following information:

  • Your purchase history, browsing history and saved items
  • Your contact details

How We May Use it

  • To deliver your orders (we will share your delivery details with our contracted delivery companies: UKMail, DPD, Royal Mail, Transglobalexpress)
  • To send you service information relating to your orders
  • At your request, to let you know when an item is back in stock
  • To send you marketing emails (only if you’ve opted-in)
  • For fraud prevention
  • To take payment and give refunds where necessary
  • To fufil your orders, provide customer service and handle returns
  • To provide you with customer service and support

Event registration through www.pedalrevolution.co.uk/events

What We May Collect

When signing up for one of our Pedal Revolution Events we may ask for the following:

  • Name, address and contact details
  • Emergency contact details
  • Payment Details

How We May Use it

  • To send you any event information and registration packs
  • To keep you up to date with important information concerning the actual event
  • To notify the relevant parties in the event of an accident during the event
  • To send you relevant emails about Pedal Revolution Events and in store promotions (only if you’ve opted in)
  • V12 Finance – If you require a finance payment plan, we will pass your information to V12 Retail Finance for application purposes. You can view V12 Finance privacy policy here
  • Trustpilot – Within 24 hours of placing your order, you’ll receive an email from us via Trustpilot inviting you to leave a review of your shopping experience. To leave a review you’ll need to create an account on Trustpilot. To edit or remove a review you have written, you will need to contact Trustpilot directly. You can access Trustpilot’s privacy policy here
  • To take payment and give refunds where necessary
  • For fraud prevention

Workshop and Bike Fitting Contact Forms through www.pedalrevolution.co.uk website

We will ask for name and contact details so we can contact you to arrange appointments.

FAQ contact forms on tourdebroads.com

We will ask you for an email address solely to respond to your query.

Social Media PlugIns

Social Media Plug-ins for Facebook, Twitter and Instagram obtain data for tracking purposes. This included the ability to track an audience across device for advertising purposes in line with the Terms of each social media platform. Feeds from our Pedal Revolution, Tour de Broads and Fatbirds accounts may appear on our website through plug in feeds.

Browsing any of our websites (www.pedalrevolution.co.uk, store.pedalrevolution.co.uk, fatbirds-titanium.bike, tourdebroads.com)

What We May Collect

  • Your device IP address
  • The type of device you are using to access our website

How We May Use it

  • To set your default options such as currency and language
  • To protect our website from fraud or malicious software
  • To improve your shopping experience by displaying our website in the best way for your device

Pedal Revolution / Fatbirds Titanium Weekly Newsletter

We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future buy clicking on the unsubscribe link in the footer of the newsletter email.

In Store

Purchases

When making a purchase instore, we may ask for your name, address and contact details to set up a customer account on our Electronic Point of Sale system and Customer Order Database. We only use this to record your purchase history to enable us to provide better customer service and to handle returns and exchanges and warranty queries. We do not share your information with anyone else and will only contact you to keep you updated on orders you have pending or to advise you on changes in warranties or to follow up on your specific purchase to ensure you are fully satisfied. You have the right to withhold this information but we will not be able to order non-stock items on your behalf and it may affect your ability to request warranty claims or exchanges.

Workshop

We will request contact information to perform a booking and to advise you on progress.

Bike Fit Studio

We will request contact information to perform a booking and to send you a bike fitting report. We will retain a record of the your bike fitting results should you request another appointment in the future or have mislaid your original report.

Cookies

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

– enabling a service to recognise your device so you don't have to give the same information several times during one task
– recognising that you may already have given a username and password so you don't need to do it for every web page requested
– measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies – what they are and how to manage them.

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

– recognising that you may already have given a username and password so you don't need to do it for every web page requested
– measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
– analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using www.pedalrevolution.co.uk :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook, YouTube and Twitter have their own cookies, which are controlled by them.

 

First party cookies


www.pedalrevolution.co.uk uses cookies in several places – we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by Pedal Revolution website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Pedal Revolution do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

Retaining Your Information

We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, each and every time you shop with us.

We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.

Your Rights

When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time

Countries Outside The EU

In order to fulfil international orders, some data will be passed on to companies within our delivery network who operate outside of the European Economic Area. As with all of our data transfer, this is carried out in a secure way and only the information needed to fulfil your order (e.g. name, contact details, postal address) will be provided.

Changes To Our Privacy Policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties

How To Contact Us

If you have any queries concerning our Privacy Policy please contact our Data Protection Officer via email at dpo@pedalrevolution.co.uk or in writing to:

The Data Protection Officer
Pedal Revolution
63 – 67 Bethel Street
Norwich
NR2 1NR

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using Buy Online | Pedal Revolution :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


First party cookies

*Buy Online | Pedal Revolution uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by Buy Online | Pedal Revolution website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Buy Online | Pedal Revolution do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on 01553 97 00 97 or via our contact us page link at the top of the page.

* - Only Available in store or collection
63 - 67 Bethel Street
Norwich
NR2 1NR
Tel: 01603 614400
26 Nelson Business Centre
Bergen Way
North Lynn Ind Estate
King's Lynn
PE30 2DE
Tel: 01553 97 00 97
23 -31 Baker Street
Gorleston-on-Sea
NR31 6QT
Tel: 01493 656800
Flexible Finance

© Pedal Revolution