Trek Rail 9.9 XTR 2021 Electric Mountain Bike Charcoal/Orange

If you return something due to it being faulty we refund up to £10 carriage for bikes & frames and £5 for smaller items. If your return exceeds this amount please contact us and we can arrange collection for you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.

We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

Customers outside of the UK must follow the instructions belowalong with our standard returns procedure.

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.

Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.

Damaged Goods

Before you sign for your goods make sure you are satisfied the contents are not damaged.

If in any doubt write: "GOODS DAMAGED"

IMPORTANT: If you sign that the item as 'has been received in good condition' you will have no claim later if the product is found to be damaged.

Damaged goods must be reported within 24 hours of receipt.

Warranty & Warranty Returns

We never want an item to fail but we recognise that failures can happen. When you buy wih Pedal Revolution you can have total piece of mind and know that we will give you issue our full attention. Our team work with suppliers and brands to ensure any warranty case is handled with the upmost care and is processed as quickly as possible.

Warranty items need to be returned to us at the below address with the package clearly marked as "Warranty" so that we can send them to the supplier to start the warranty procedure - warranty cases are handled by the brand or supplier of the goods and normally have a 1-3 week turn around.

Warranty items must be returned with a copy of your original receipt (the is a requirement of the brands/ suppliers).

No monies can be refunded until an item is accepted for warranty by the brand/ supplier

Returns Address